Privacy Policy
Privacy Policy General Use
Company uses the Personally-Identifying Information in the file we maintain about you, and other information we obtain from your current and past activities on the Website (1) to deliver the products and services that you have requested; (2) to manage your account and provide you with customer support; (3) to communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our affiliate companies or other third parties; (4) to develop and display content and advertising tailored to your interests on the Website and other sites; (5) to resolve disputes and troubleshoot problems; (6) to measure consumer interest in our services; (7) to inform you of updates; (8) to customize your experience; (9) to detect and protect us against error, fraud and other criminal activity; (10) to enforce our Terms of Use; and (11) to do as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems. In particular, we may examine your Personally-Identifying Information to identify users using multiple user IDs or aliases. We may compare and review your Personally-Identifying Information for accuracy and to detect errors and omissions. We may use financial information or payment method to process payment for any purchases made on the Website, enroll you in the discount, rebate, and other programs in which you elect to participate, to protect against or identify possible fraudulent transactions and otherwise as needed to manage our business.
Return Policy
Contact us by email to obtain an RMA (Return Merchandise Authorization) number. This must be done prior to the end of the product's warranty period. Any item sent in without an RMA number will be refused and returned to the sender.
All correspondence and returned items must be marked with your assigned RMA number.
ADDRESS FOR RETURNS: 5404 FILLY LN MISSOULA MT 59808
CONTACT CHRIS AT: 713-440-8464
Shipping Policy
SHIPPING OPTIONS:
We offer UPS shipping, including Buget Flat Rate, Ground, 3 Day Select, 2nd Day Air, Next Day Air and USPS. Please allow extra time for Budget Flate Rate, and USPS orders. Some orders are drop shipped from various manufacturers and distributors around the country. If an order is being drop shipped, it may be shipped by a different carrier than the one you choose, this is beyond our control. Please let us know if your order Must be shipped by a certain carrier. If we offer Free Shipping on an item, Alaska, Hawaii and any area outside of the USA are Not Included in the Free Shipping Area. Some larger orders ship by Freight Lines and an up charge is charged if the order is shipping to a residential address. If there is an up charge, we will call and let you know before we ship your item. If an item is shipped by a Freight Line, sometimes they need to contact you to set up delivery, so they must have a good phone number for you. Any additional services requested from the freight company, such as a lift gate, may result in additional charges that you are responsible for. If they cannot contact you, and an order is returned to us, you are responsible for all freight charges incurred! Please be advised the transit time starts the day After we ship the product. On items that include free shipping, we reserve the right to ship UPS, FedEx or US Postal Service. Level and Hitch reserves the right to cancel and refund any order not shipping to the billing address. This will be addressed on a case by case basis. Shipping items outside the contiguous United States is handled on a case-by-case basis.